Customer Service

We are committed to 100% customer satisfaction and have provided several features on our web site to make the process of ordering as easy as possible. Please review our How To Order page or feel free to contact us Toll Free at 800-875-7780 with any questions you may have.

Online Ordering

We accept online orders 7 days a week 24 hours a day. We use industry standard SSL technology to protect your privacy and credit card information while your order is in transit. Click here to read our Privacy & Security statement.

Order Tracking

For customers who choose to register when they checkout we offer the convenience of Order Tracking. Simply login to your account, click Order Tracking and select the order, which you are inquiring about to find out if your order has been shipped and to obtain the UPS tracking number.

Contacting Customer Service

Please feel free to call us directly at 1-800-875-7780 Monday through Friday 8am to 4pm or email us at customerservice@fullcirclepadding.com with any questions you may have regarding how to order, about an order that has already been placed or any of our products. Thank you!

Return Policy

Due to the unique nature of custom cut Pads, Cables and Pulleys they are non-refundable. Please follow the instructions provided on our website to ensure you measure correctly. www.fullcirclepadding.com Reference the “how to measure” links provided. If additional assistance is needed, please contact us directly @ 508-285-2500.

All pads are non returnable. Due to the magnitude of replacement pads, colors and manufacturers we work with, every pad is made to order.

Stretch Mats are made to order and are non-refundable. Free samples are available for product inspection and color choices.

Returns for all other products must be completed within 30 days of the original sale date. Up to a 40% restocking fee may apply. Please contact us for exact charge depending on the product.

All shipments must be inspected and checked for damage or shortages at time of delivery. Any discrepancies must be noted on the bill of lading or delivery receipt before signing it. Full Circle Padding, Inc. is not responsible for damage or loss in transit. Please notify our customer service department of any shortages or damages upon receipt of your order.

All returns must be pre-approved by customer service. Return Authorization #’s must be obtained and shipped with each package for return. Upon receipt and inspection of the product, any credits will be applied if applicable.

All shipping expenses are the responsibility of the customer unless customer service determines otherwise depending on the circumstances of the return.

Payment Terms

Credit Cards

We offer the convenience of online credit card transactions to all customers of www.fullcirclepadding.com (corporate and consumer). We accept Visa, MasterCard and American Express. When using credit cards, we require the following information: account number, credit card type, cardholder’s name and expiration date exactly as it appears on the card. Incomplete credit card information cannot be processed. Declined bank authorization will not be processed. For these reasons, and to ensure your protection, all credit card orders must include your name, address and telephone number. An e-mail address is welcome, especially with on-line orders.

Corporate Accounts and Open Terms Billing

For our Registered Corporate Customers we offer the choice of online credit card transactions or open terms billing (PO#). To apply for a Corporate Account, click here, and fill out the Corporate Account Registration form. We will contact you to verify your information and discuss your credit terms.