Full Circle Padding
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Customer Service

We are committed to 100% customer satisfaction and have provided several features on our web site to make the process of ordering as easy as possible. Please feel free to call us directly at 1-800-875-7780 Monday through Friday 8am to 4pm or email us with any questions you may have regarding how to order, about an order that has already been placed or any of our products. Thank you!

Online Ordering and Order Tracking

We accept online orders 7 days a week 24 hours a day. We use industry standard SSL technology to protect your privacy and credit card information while your order is in transit.

For customers who choose to register when they checkout we offer the convenience of Order Tracking. Simply login to your account, and click which order number you are inquiring about to find out if your order has been shipped and to obtain the UPS tracking number. All orders are shipped UPS and will receive tracking information via email from UPS and Full Circle Padding when the order has shipped.

Return Policy

Replacement Pads

All pads are non returnable. Due to the magnitude of replacement pads, colors and manufactures' we work with every pad is made to order. Full Circle Padding, Inc. is not responsible for incorrectly ordered colors or pad. The color charts online are not exactly the same shade as they appear on your screen. If you are not sure of the color please call our customer service department for assistance.

Cables and Pulleys

All cables and pulleys are made to order, therefore are Non-returnable. If additional assistance is needed, please contact us directly at 1-800-875-7780 or see our how to order custom cable page by clicking here.

Stretch Mats

Stretch Mats are made to order and are non-refundable. Free samples are available for product inspection and color choices.

Additional Notes on Our Return Policy

  • Returns for all other products must be completed within 30 days of the original sale date. Up to a 40% restocking fee may apply. Please contact us for exact charge depending on the product.
  • All shipments must be inspected and checked for damage or shortages at time of delivery. Any discrepancies must be noted on the bill of lading or delivery receipt before signing it. Full Circle Padding, Inc. is not responsible for damage or loss in transit. Please notify our customer service department of any shortages or damages upon receipt of your order.
  • All returns must be pre-approved by customer service. Return Authorization #'s must be obtained and shipped with each package for return. Upon receipt and inspection of the product, any credits will be applied if applicable.
  • All shipping expenses are the responsibility of the customer unless customer service determines otherwise depending on the circumstances of the return.

Contact Customer Service

1-800-875-7780 Send an email

Returns with RA #'s
should be sent to:

Full Circle Padding, Inc.
253 Mansfield Ave
Norton, MA 02766

Payment Terms

Credit Cards

We offer the convenience of online credit card transactions to all customers of www.fullcirclepadding.com (corporate and consumer). We accept Visa, MasterCard and American Express. When using credit cards, we require the following information: account number, credit card type, cardholder's name, expiration date and 3 or 4 digit security code. Incomplete credit card information cannot be processed. Declined bank authorization will not be processed. For these reasons, and to ensure your protection, all credit card orders must include your name, address and telephone number. An e-mail address is welcome, especially with on-line orders.

Corporate Accounts and Open Terms Billing

For our Registered Corporate Customers we offer the choice of online credit card transactions or open terms billing (PO#). To apply for a Corporate Account, click here, and fill out the Corporate Account Registration form. We will contact you to verify your information and discuss your credit terms.

Full Circle Padding Supplies National Health / Fitness Franchises, Private Gyms, High School & Collegiate Athletic Centers

YMCA Planet Fitness Crunch New York Health and Racquet LA Fitness Workout World Gold's Gym Equinox Town Sports International
Northeastern University Boston College University of Connecticut New York University Columbia University University of Massachusetts West Virginia University Rutgers University Syracuse University
Stony Brook University Oregon University Retro Fitness Anytime Fitness Lifetime Fitness Power House Gym New England Patriots Dallas Cowboys
Download the Full Circle Padding 78-Page Color Catalog in PDF Format
Full Circle Padding, Inc.
Replacement pads, cables, parts & accessories for health & fitness clubs across the US
Toll Free: 1-800-875-7780     •     Local: 508-285-2500     •     Fax: 508-285-2502
253 Mansfield Avenue     •     Norton, MA 02766     •     Send an Email
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