FAQs

Will I be charged sales tax?

FCP collects sales tax for orders shipped to Massachusetts.  If you are tax exempt we require a copy of your certificate. You may email it to info@fullcirclepadding.com or fax to 508-285-2502.  Please include your order number when sending.

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Do I need to set up an account to place an order?

You do not need to set up an account to place an order.  You may check out as a guest however we recommend setting up an account for easy reorder and to track order history.

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What are the steps to set up an account?

To create an account for our online store you start by clicking the Register/Login link in the top right corner of the page. You then fill out your email address, password as well as your billing address and phone number. Choose if you would like to receive e-mails regarding special offers and then click Register.

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What if I forget my password?

If you have forgotten your password you can receive a new temporary password by clicking on the "forgot your password" link next to the login button on the login page.

You will then be asked for the e-mail address associated with your account. Once submitted a new temporary password will be sent to your e-mail. 

After logging in with the temporary password you will be required to change your password. You can change your E-mail or Password at any time by clicking on the "Change Password" link after logging in.

 

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What forms of payment do you accept?

We accept American Express, Master Card or Visa for all online purchases made within the US.

Currently we do not except international order through the website. However in the near future international orders will be taken through the website and other payment options will be available during checkout. 

 

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Will my credit card be charged as soon as I submit my order?

Yes, all credit cards are processed at point of sale and the order will ship within our current projected lead times. In rare cases of an extended back order, you will be notified.

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How will my order ship?

We ship all domestic orders Ground UPS by default.  We do offer UPS Next Day, Second Day options.  When placing your order choose the appropriate shipping method you would like. Please be aware that orders that contain pads will need to go through production and will ship in our current lead times. Any expedited shipping will apply to the ship date, not the date the order was placed. 

For more information (please see our Shipping Page)

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Can my order ship to a PO Box?

We are sorry for any inconvenience, but at this time we do not ship to P.O. Boxes.

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When will my order ship?

Pad orders are currently shipping in 21-23 business days. Large orders may take longer. Expedited shipping may be chosen during checkout, however pad orders will ship in our current lead times.  Please select your shipping options during checkout accordingly.

All in stock parts and accessory orders will ship within 1-2 business days. Most cable orders placed by 12:00 pm EST will ship within 24 hrs. Monday-Friday.

*Note:  All items in cart will ship together unless otherwise requested. (Back ordered items excluded).  If you need parts or accessories shipped right away, please place those orders separate from your pad orders. Additional shipping charges will apply.

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When will my back ordered items ship?

Any items back ordered will ship once they are in stock.  You will receive an email from UPS with the tracking number the day it ships. 

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Can my order be shipped international?

We can ship international orders, but the website can not process them. You will need to contact customer service at Sharon@fullcirclepadding.com with the items you need and complete shipping address for a quote.

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