Warranty Policy
Full Circle Padding, Inc. Warranty Policy
All of our padding products and on-site recovering are done by trained technicians. We stand 100% by our work for any defects or craftsmanship for up to 90 days. However, because of the nature of our business this does not include normal wear and tear caused by use and abuse from the end user.
For all other products, Full Circle Padding, Inc. provides no product liability, warranties or product guarantees beyond those supplied by our manufacturers.
Merchandise should be inspected carefully upon delivery. All products are warranted against defects in materials and / or workmanship for a period of time from the invoice date. This period of time varies from vendor to vendor. Please check specific time periods for each product in question.
All shipments must be inspected and checked for damage or shortages at time of delivery. Any discrepancies must be noted on the bill of lading or delivery receipt before signing it. Full Circle Padding, Inc. is not responsible for damage or loss in transit. Please notify our customer service department of any shortages or damage upon receipt of your order.
Some of our vendors do not specify a warranty time period. In this case, the warranty will be listed as "MANUFACTURER’S DISCRETION." This means the manufacturer believes their product to be a high performance product free from defect when used for normal recreational purposes. In the case of a manufacturing defect, the product can be returned after it has been put to use within a reasonable time. Normal wear and tear or misuse of the product will not be refunded or replaced.
In the event of failure of a product to conform during the warranty period, you must return the product to the location shown below at your own expense, unless otherwise approved by Full Circle Padding, Inc. in advance. All products returned must ship with an authorization # provided from Customer Service. Full Circle Padding, Inc will repair or replace, at its own option, the product or any covered part. Warranty does not cover damage caused by accident (including in transit), or repairs or attempted repairs by any person not authorized by Full Circle Padding, Inc, or vandalism, misuse, abuse or alteration. Return shipping cost (via economical ground transport), is usually refunded if the product is determined to be defective.
Be sure to include:
- Legible return address
- Daytime phone number
- Brief statement concerning defect in question
- Your customer number, sales order number and/or proof of purchase.
Any questions, please contact a customer service representative at 800-875-7780