Customer Service & Return Policy

We are committed to 100% customer satisfaction and have provided several features on our web site to make the process of ordering as easy as possible. Please feel free to call us directly at 1-800-875-7780 Monday through Friday 8am to 4pm or email us with any questions you may have regarding how to order, about an order that has already been placed or any of our products. Thank you!

Online Ordering and Order Tracking

We accept online orders 7 days a week 24 hours a day. We use industry standard SSL technology to protect your privacy and credit card information while your order is in transit.

For customers who choose to register when they checkout we offer the convenience of Order Tracking. Simply login to your account, and click which order number you are inquiring about to find out if your order has been shipped and to obtain the UPS tracking number. All orders are shipped UPS and will receive tracking information via email from UPS and Full Circle Padding when the order has shipped.

RETURN POLICY

Replacement Pads

Pads are non-returnable. Due to the magnitude of replacement pads, colors and manufactures' we work with, every pad is made to order. Full Circle Padding, Inc. is not responsible for incorrectly ordered colors or pads. The color charts online are not exactly the same shade as they appear on your screen. Manufacturers may have several lines of equipment with different pads. If you are not sure of the color, specific pad or if additional assistance is needed, please contact us directly at 1-800-875-7780

Cables and Pulleys

Cables and pulleys are non-returnable. Due to the magnitude of replacement cables and manufactures’ we work with every cable is made to order. Full Circle Padding, Inc. is not responsible for incorrectly ordered cable. Manufacturers may have several lines of equipment with different cables. If additional assistance is needed, please contact us directly at: 1-800-875-7780

Stretch Mats

Stretch Mats are non-returnable. Stretch Mats are made to order and are non-refundable. Free samples are available for product inspection and color choices

Additional Notes on Our Return Policy

Returns for all other products must be completed within 30 days of the original sale date. Up to a 40% restocking fee may apply. Please contact us for exact charge depending on the product.

All shipments must be inspected and checked for damage or shortages at time of delivery. Any discrepancies must be noted on the bill of lading or delivery receipt before signing it. The box and all packaging must be kept for UPS or Carrier inspection. Full Circle Padding, Inc. is not responsible for damage or loss in transit. Please notify our customer service department of any shortages or damages upon receipt of your order.

All returns must be pre-approved by customer service. Return Authorization #'s must be obtained and shipped with each package for return. Upon receipt and inspection of the product, any credits will be applied if applicable.

All shipping expenses are the responsibility of the customer unless customer service determines otherwise -depending on the circumstances of the return.

Full Circle customer service can be contacted at:

1-800-875-7780

Customerservice@fullcirclepadding.com

Returns with RA# should be sent to:

Full Circle Padding

253 Mansfield Ave.

Norton, MA 02766

Payment Terms

Credit Cards

We offer the convenience of online credit card transactions to all customers of www.fullcirclepadding.com (corporate and consumer). We accept Visa, MasterCard and American Express. When using credit cards, we require the following information: account number, credit card type, cardholder's name, expiration date and 3 or 4 digit security code. Incomplete credit card information cannot be processed. Declined bank authorization will not be processed. For these reasons, and to ensure your protection, all credit card orders must include your name, address and telephone number. An e-mail address is welcome, especially with on-line orders.

Corporate Accounts and Open Terms Billing

For our Registered Corporate Customers we offer the choice of online credit card transactions or open terms billing (PO#). To apply for a Corporate Account with open term billing, please email info@fullcirclepadding.com with your contact information.